At HGI Heathrow we are passionate about crafting, delivering, and creating memorable experiences. We are a 4* star 364-bedroom property with 10 versatile meeting spaces. We are located within an easily commutable distance near Heathrow Airport with good transport connections within walking distance, including Hatton Cross Tube and Bus Station.
Duties include:
- Checking in and checking out our guests using OnQ system.
- Proactively responding to guest queries and complaints
- Communicating with other departments and sharing information e.g arrivals, departures, special requirements etc
- Taking payments from our guests, both cash card
- Introducing our guests to a wide range of Hilton benefits
Our ideal candidate:
- Enthusiastic, approachable, and friendly character
- Previous experience within a hotel environment or customer service role – preferred
- Strong working knowledge of Microsoft Office Suite and IT skills
- Good level of spoken and written English
- Willingness to learn new skills
Our Pay and Benefits:
- Go Hilton – Discount for you and your friends family at Hilton Brands around the world.
- Continuous learning and development opportunities
- Free use of hotel gym
- Life Assurance
- Contributory Pension Scheme
- Free staff Lunch
- Uniform
- Bike to work scheme
- Service Anniversaries
- Summer/Winter Social events
- Discount in Momont-D'cruz Holistic Body Zone
A 6-minute walk from the Hatton Cross underground station, this modern airport hotel is 1 tube stop from Heathrow Airport and 6.5 miles from Hampton Court Palace.
The contemporary rooms offer custom-designed beds and free WiFi, plus flat-screen TVs, minifridges, and tea and coffeemaking facilities. Some rooms also add sofabeds.
There’s a fashionable restaurant serving European cuisine, as well as relaxing bar and a lounge area. Other perks include a 24/7 convenience store, a 24-hour business centre and a fitness centre, plus laundry facilities.
