SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life as a Billing Analyst look like?
- Processing the Parent, Venue Customers & Subscriptions
- Adding and recovering Accounts Payable Contacts.
- Checking and adding Billing Addresses.
- Reviewing the Payment Forms and Contracts.
- Filling out the Payment Field for Credit Card, ACH, or Wired payments.
- Tokenizing Payments
- Prepares data by checking, sorting, and reviewing information of each customer with accuracy through systems provided.
- Detecting issues caused by Bounced Email Addresses.
- Sending emails to customers requesting for Invoices and Statement of Accounts.
- Detecting unapplied payments in customers, prepare invoices, and reporting it to the client.
- Reporting to US-based clients for any concerns and issues.
- Comply with data integrity and security policies.
- Performs other functions that may be assigned from time to time.
What are the required qualifications for a Billing Analyst?
- At least 2 years of experience in a Customer Support (financial account) and/or Billing Analyst/Collection Role
- Strong written and oral communication skills in English
- Comfortable with collection calls over the phone.
- Strong attention to detail and able to relate to different customers
- Excellent creative and thinking skills
- Strong presentation and communication skills
- Experience working with SaaS products
- Experience with NetSuite and Zendesk (end-user) is a big plus
- Can start ASAP
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Pay raise
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
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