Support Services Specialist II A&I [China]

 

æ¦'覽/æ¦'览

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying Yes. Exciting Absolutely! 職責/职责

• Processes work orders from clients on a daily basis.

每天å¤'理来自客户çš'审æ¸è®¢å•ã€'

• Sends starter kits to suppliers provide quotation obtain audit requests from suppliers/ facilities

给供åº'商å'送新供åº'商入门工具包；提供报价；从供åº'商/å·¥åŽ'å¤'获取审æ¸ç'³è¯·ã€'

• Sends weekly audit and payment reminders to suppliers. Address and follow up on payment issues.

每å'¨ç»™ä¾›åº'商å'送审æ¸å'Œä»˜æ¬¾æé†'；解决å'Œè·Ÿè¿›ä»˜æ¬¾é—®é¢˜ã€'

• Maintains Cosmos (or other portals) updated with the information and details of the reminders (dates) and of the action plan review process.

保持COSMOS系统（或其他系统）及时记录提é†'çš'信息å'Œç»†èŠ'（例å¦'提é†'çš'日期），以及行动计åˆ'审查流程çš'信息å'Œç»†èŠ'ã€'

• Generates status reports for clients. Ensures delivery of client specific reports (weekly, bi-weekly, monthly), as needed to clients.

ç'ŸæˆçŠ¶æ€æŠ¥å'Šæä¾›ç»™å®¢æˆ·ã€'按照客户要æ±'给客户提供特定çš'报å'Šï¼ˆæ¯å'¨ï¼Œæ¯ä¸¤å'¨ï¼Œæ¯æœˆï¼‰ã€'

• Upon payment receipt, updates payment tracking reports

æ'¶åˆ°æ¬¾åŽï¼Œæ›´æ–°ä»˜æ¬¾è¿½è¸ªæŠ¥è¡¨ã€'

• Handles all invoice inquiries made by billable parties

å¤'理付款方关于å'票çš'所有问题ã€'

• Works with CS to ensure the entire set of document/ procedure for client is available and up-to-date.

协助客户经理一起确保客户有整套çš'文件/程序，并ä¸'确保是最新çš'ã€'

• Works with trainers to ensure client programs are properly communicated to the audit teams, where needed.

在需要çš'时候，协助培è®å¸ˆä¸€èµ·å°†å®¢æˆ·é¡¹ç›®å‡†ç¡®åœ°ä¼è¾¾ç»™å®¡æ¸å'˜ã€'

• Handles scheduling issues, schedule checking

å¤'理æŽ'程ä¸çš'问题，以及行程问询ã€'

• Provides guidance and resolves escalated issues for new and existing clients.

给新客户å'ŒçŽ°æœ‰å®¢æˆ·æä¾›æŒ‡å¼•å'Œè§£å†³ä»–们çš'问题ã€'

• Addresses issues, including quality, complaints, accounts receivable, admin support.

解决问题，包括质量，投诉，æ'¶æ¬¾ï¼Œä»¥åŠè¡Œæ'¿æ–¹é¢çš'æ'¯æŒã€'

• Performs other duties as directed

执行其他分配çš'工作ã€' 資æ·/èµ'历

HIRE-IN - MINIMUM QUALIFICATIONS:

• Possession of a four year college degree.
• Excellent written and verbal communication skills in English and proficiency in a 2nd language
• Excellent communication and persuasion skills written, telephonic, and in-person.
• Attention to details, good time management and flexibility. Able to manage multiple tasks and meet deadlines. Able to handle multiple problems simultaneously.
• Good problem solving, organizational, interpersonal and motivational skills. Should have high level of energy, enthusiasm, initiative, and commitment.
• Must be proficient in MS Word, Excel, Power Point, Internet navigation, and e-mail systems.
• Excellent mathematical and analytical skills
• Should be able to prioritize, work well under pressure, and be a team player.
• Able to maintain confidentiality and have a non-biased approach at job performance.

 

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