Job Title: Operations Support Specialist
Location: Flexible (Canada or United States)
Employment Type: Full-Time
Travel: Up to 90%. Required to have valid entry to the United States.
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Job Summary:
We are actively recruiting for multiple Operations Support Specialists to bolster our operations teams across several North American locations. This pivotal role necessitates overseeing operations across various regions, supervising data-centric tasks, and refining standard operating procedures to ensure streamlined and consistent operations. In pursuit of maintaining our superior service standards, this role requires up to 90% travel to furnish on-site support and leadership to our local operations teams throughout the United States.
The successful candidate will be a seasoned professional in the warehouse and logistics industry, adept at enhancing operational efficiency, analysing data, implementing cutting-edge systems and procedures, and leading teams towards strict compliance with standard operating procedures.
Responsibilities:
- Deliver extensive operational support in the logistics field, championing the identification and implementation of improvement initiatives.
- Formulate, oversee, and ensure the accuracy and consistency of data tracking systems and templates.
- Utilise data analysis skills to focus on key metrics and trends, identifying challenges and potential areas for process enhancement.
- Cultivate productive collaborations with personnel across different levels and departments to drive operational enhancements.
- Ensure compliance with standard operating procedures through the implementation of proficient management practices and team leadership.
- Scrutinise and refine Standard Operating Procedures (SOPs), leveraging data-driven insights to guide changes and ascertain their effectiveness.
- Organise and lead training sessions to effectively disseminate the usage of new SOPs, automation tools, and data management systems.
Qualifications:
- 1-3 years of professional experience in the warehouse and logistics industry.
- Bachelor's degree or equivalent higher education.
- Valid driver's license in Canada or the United States.
- Proficient in English speaking; Mandarin is an asset.
- Exceptional problem-solving skills with the capacity to effectively manage unexpected situations.
- Solid planning, management, and coordination skills.
- Excellent oral and written communication skills.
- Proficiency in basic computer operations, including the Microsoft Office suite, coupled with strong data analysis skills.
- Familiarity with process standardization, automation, and SOP optimization.
- Proficiency in the use of automation tools and data management systems.
Preferred Qualifications:
- Prior experience with process standardization, automation, and SOP optimization.
Job Type: Full-time
Salary: $45,000.00-$78,000.00 per year
Benefits:
- Dental care
- Housing allowance
- Life insurance
- On-site gym
- Paid time off
- Relocation assistance
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Willingness to travel:
- 50% (preferred)
Work Location: In person
