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ABOUT THE ROLE
We are actively looking for a Supplier Relationship Manager, who will be responsible for supplier performance monitoring and relationship management process within Wella organization. You will be ensuring contractual obligations, regulatory and compliance requirements are met and fulfilled for applications and infrastructure vendors in Wella service management landscape. You will be reporting to Wella IT Director – Global Service Management.
WHAT YOU WILL DO
- Manage the performance standards and metrics to continue to drive value and improvement from suppliers and elevate any concerns to category stakeholders.
- Schedule and facilitate Vendor Governance Service review sessions (weekly / monthly), document the minutes, action plans & owners, ensure tasks are completed on time and with quality
- Maintain, govern and update a compliance dashboard in ServiceNow module called ‘Contract/Supplier Management’ or other dedicated tool
- Work with 3rd party vendor to ensure robust process and reporting of incident, service requests and change management.
- Overall responsibility for service relationship management framework and tracking maintenance of service levels, reporting metrics, KPIs for vendors in scope
- Be accountable for Vendor relationship management and monitoring of supplier contracts related to application and infra services.
- If required meet, negotiate with, and recommend appropriate vendors to manage/ deliver “best in class” services.
- Ensure the services and processes provided by Vendors are compliant and in line with contractual obligations.
WHAT WE WANT YOU TO BRING ALONG
- 8-10 years of experience of managing 3rd party vendors in the services delivery, contractual obligations, and service level agreements (SLAs), vendor performance and resolving relationship issues
- Strong experience of ITIL v4.0 IT Service Management framework.
- ITSM tools (ServiceNow) experience incl. service reporting requirement definition.
- Experience of working in global organizations.
- Strong stakeholder management and communication skills.
- Capability to build and maintain relationships with varied stakeholder groups at all levels of seniority both internally and externally
- Ability to understand user needs, expectations and impacts of any changes.
- Planning, analytical and project management skills.
- Strong interpersonal skills and negotiating ability.
- Commercial acumen in relation to vendor management and IT service contracts.
WHAT WE OFFER
We care about growth, health, and wellbeing of our employees; therefore, our offer includes:
- Luxmed medical insurance: Employee basic package is covered by Wella, you can upgrade the package or extend it to your spouse or partner and kids
- Life insurance: basic option is paid by Wella, you can upgrade the package for you and your family
- Lunch card
- Multisport card
- Parking subsidy or public transportation refund – depending on your commuting style
- One additional day off to celebrate each full year of employment (capped at five days)
- Birthday as a holiday: celebrate with your loved ones!
- End-of-the-year gift, spring celebrations
- Bonus for life-time occasions (e.g., giving birth to a child, marriage)
- Attractive referral bonus for recommending talents to work at Wella
- State-of-the-art workspace, collaborative areas, cool events, and gatherings
- Occasional samples of our products to enjoy
- Access to discounts on our products in Wella and ghd online shops
WHO WE ARE
Together, WE enable individuals to look, feel, and be their true selves.
Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.
EEO OPPORTUNITIES
We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities.
We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.
English - Please click on this link to review the Notification of Equal Opportunity Rights poster
Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo
