We are looking for candidates with Chat Moderator working experience for our BPO Accounts.
- This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call center) setting.
- Maintain data entry requirements by following data program techniques and procedures.
- Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
- Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enter customer and account data by inputting alphabetic and numeric information on a keyboard or optical scanner according to screen format.
TO QUALIFY, THE CANDIDATE MUST:
- Be willing to work in Quezon City, Pasig City, Makati City, or Mandaluyong City.
- Have good English communication skills (both oral and written).
- Have 30-35wpm typing skills.
Job Type: Full-time
Salary: Php20,000.00 - Php25,000.00 per month
Benefits:
- Additional leave
- Employee discount
- Health insurance
- Paid training
- Transportation service provided
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Performance bonus
- Yearly bonus
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