About the position
Description
International freight. Didn’t sound fancy….until suddenly it was impossible to get toilet paper at supermarkets in 2020, right? Exactly. Global freight matters.
Look around for a second.
Everything you wear, eat, or use comes from somewhere. And freight makes it happen.
With $19 trillion of goods shipped annually, you’d think global supply chains are a smoothly ticking Swiss watch. Think again. And that’s where Freightos comes in. We make global trade frictionless, building the world’s largest global freight booking and payment platform. We connect hundreds of airlines, trucking companies and ocean liners with over 3,500 global freight companies and over ten thousand importers, from name brands to small sellers on Amazon. We’re the leading global freight booking platform, regularly appear in everywhere from the Wall Street Journal and UN reports to White House press conferences and CNN and, to add the proverbial freight icing on the global trade cake, have recently become a public company, trading on Nasdaq (#CRGO!)
Come help change global trade.
Check us out and see what the press is saying about us.
As bookings grow exponentially on our platform, we are also working on providing best-in-class billing & payment options to our customers worldwide.
We are looking for a Financial Operations leader, who will help us on this journey by managing end-to-end billing & payment operations with a mission to deliver world-class services to our customers.
Responsibilities:
Operational Excellence:
- Review processes to identify inefficiencies, control weaknesses and identify opportunities to enhance payments/billing across Freightos Group’s business lines
- Assure JE's are being recorded by the team accurately, in timely manner & with highest bookkeeping standards
- Oversee processes of collection & aging reports, as well as reconciliations and automating processes
- Ensure sustainability of the payments platform by focusing on longer term scalability and efficiency
- Partner with Freightos product, systems & engineering teams, as well as current/new vendors to ensure operational processes meet our needs, while providing simplicity, consistency and efficiency
Business and Customer Focus:
- Review data insights and feedback from customer facing teams to identify process improvements and work with stakeholders to prioritize and implement them
- Drive operational excellence of the payments/billing platform ensuring Customer Satisfaction, Retention, SLAs and KPIs are consistently met by creating new operational playbooks and improving existing ones
- Evaluating NEW business growth opportunities, while evaluating business viability
- Nurture business relationships with customers to ensure the processes are optimized for all parties
Data and Insights:
- Build monitoring dashboards to define, compute and track key operational metrics including leading/lagging indicators and early warning mechanisms
- Perform in-depth cost analyses on payments operations, driving the understanding of unit economics & improvements required to maintain a competitive cost structure
- Support the needs of the FinOps team in terms of data, reporting and reconciliation
Risk and Compliance:
- Work with stakeholders across Product and Legal to identify, manage and reduce key risks related to onboarding, collections and offboarding customers
- Define & deploy opportunities to minimize fraud while balancing ease of customer experience
- Manage AML/KYB processes to ensure compliance with regulations while delivering a smooth onboarding experience
- Respond to audit requests regarding Payments and ensure the department’s readiness for these reviews
People Management:
- Manage, develop & motivate global FinOps teams across multiple regions & timezones
- Recruit, mentor, and lead managers for success
Requirements
Basic Qualifications
- 5+ years experience working in banking, financial technology or operations
- 2+ years experience managing FinOps of global marketplace
- Strong understanding of Finance, Operational and Business Risk management
- Proven capabilities in process creation, implementation and improvement
- People leadership skills with experience in managing managers, building and managing high performing global teams
- Data-driven, enjoy working with large data sets and making recommendations based on gathered insights
- Knowledge in ERP systems, integrations to third-party software
- Ability to work cross-functionally with effective written and verbal communication
- Ability to manage multiple priorities, meet deadlines and deliver results
- Experience working with remote teams
- Fluent in English, written and spoken.
Preferred Qualifications
- College degree in a related field
- Experience in NetSuite
Additional Information
- Location - Jerusalem, hybrid
- Reporting to: Director of FinOps
- Full-time position
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