- Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
- Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
- Work closely with the Shopify, Shopee, Lazada system to ensure product shipment satisfaction & correct order placement.
- Report high risk transaction & follow protocol to determine validity of order
- Assist marketing team to maintain company’s social media messages, customer inquiries.
- Manage all online orders accurately track and report order progress, follow up and handle all customer queries.
- Support Ecommerce and Digital Marketing Manager with data analysis, new product imports, integrity of new product data and provide KPI reports on a regular basis.
- Assist the marketing team as required with general administrative tasks and preparing the Campaign & Visual Merchandising collateral for stores.
- Ability to answer a high volume of inquiries up to 100+ per day
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REQUIREMENTS:
- With experience in customer service (preferably chat support) for an e-commerce business, preferably a marketplace or consumer products
- Quick learner with the ability to absorb information on our brand's history, product offerings and communications
- Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
- Proven to be organized, methodical and rigorous
- Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
- Team player able to develop great relations with co-workers
- Possesses the ability to ask for help when unsure & know when to escalate
- Attention to detail
- Polite and provide exceptional customer service
- Proficiency in Microsoft Word, Excel, and Outlook
- Able to take direction & follow the exact brief
- Able to ask for help when unsure & escalate as necessary
Job Type: Full-time
Salary: Php18,000.00 - Php25,000.00 per month
Benefits:
- Company events
- Employee discount
- Flexible schedule
- Flextime
- On-site parking
- Staff meals provided
Schedule:
- 8 hour shift
- Flextime
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Language:
- English (Required)
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