Systems Availability Leader (m/f/x) [Switzerland]

 

Introduction
IBM Systems is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.

Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM systems success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.

Your Role and Responsibilities
The Technology Lifecycle Services (TLS) Team is expanding its footprint in Switzerland and looking for an experienced Systems Availability Leader (SAL). As Systems Availability Leader you will act as single point of contact for shaping the service strategy of your clients supporting their environment. As part of your role you will

• Lead and coordinate a virtual team of Subject Matter Experts.
• Maintain client relationship for all aspects around the IT environment at your assigned clients.
• Identify and influence new business opportunities out of your discussion with technical stakeholders.
• Organise, prepare and lead the Client Steering Board for regular coordination and exchange of information.
• Coordination of regular health checks and project engagements.
• Coordinate internally with other functions and departments and organise regular information exchange meetings.
• Coordinate team members with the IBM TLS role.

Required Technical and Professional Expertise

• Detailed knowledge of ITIL and IBM core platforms and adjacent technologies.
• High service orientation and consultancy mindset; the role requires establishing a strong network in your client up to C-Level.
• Experience working in a global service organisation and leading a virtual team of technical Subject Matter Experts.
• Fluent German and English language skills.

Preferred Technical and Professional Expertise

• Working experience in a Service Delivery Manager or similar position.
• IBM Mainframe experience.

About Business Unit

IBM Technology Lifecycle Services helps IT leaders think differently about their infrastructure. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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